Hi Steve and staff,
I just want to say a big thank you to all staff of Wallace Driving School, Victoria BC for the great teamwork in helping me to acquire my British Columbia (BC) Driver’s License. I am a happy customer and acknowledge the team effort.
I do however want to especially thank the following individuals:
John was an affable taskmaster who never flinched in his resolve to getting things done right the right way. He was exceptional with his encouragement. He appreciated the uniqueness of my situation as an expat and sometimes in his bid not to be a hard taskmaster was almost apologetic of his expectations for me during a lesson. That was very human and admirable.
John was personal and assuring like a parent. He always acknowledged mistakes but most importantly encouraged your attempts at getting things right. John helped a lot with my confidence behind the wheels.
Wade was a phenomenal instructor. He was quite a taskmaster. A stickler for hard work and results. What was most outstanding about Wade was his preparedness to go over and beyond himself. He gave you reasons to trust in his methods.
During my lessons Wade took me Down Town, Victoria to experience “the crazy” traffic flow at night. He also gave me my first parking arcade experience as a driver and gave numerous clues on how to be a defensive and safe driver.
With these trips Down Town he wanted me to:
1. Challenge myself more
2. See the impact and reasons for road signs at first hand and the requirements of ICBC
3. Have a parking experience in a parking arcade.
Wade was perhaps the only instructor who was preparing me for the “after life” of the Road Test (with the parking arcade experience). He was anticipating various scenarios in driving and was putting me in readiness for them.
To top it off Wade sent me a text message the morning of the test day to wish me good luck and remind me of things to look out for on the test. The gesture was rather humbling. Simple things like this mean a lot.
For me, this is what legendary customer service is all about and Wade delivered on that exceptionally.